Legal

Privacy Policy

Effective 18 October 2026. This policy explains how Maya Loka Media (a sole proprietorship of Shubha K, GSTIN 29FIAPS7108Q1ZF, Mysuru, Karnataka, India — "we") handles personal data. It covers our websites and our WhatsApp Sales Assistant, which answers shoppers on WhatsApp for our own stores and for businesses that use the service ("sellers").

1. What we collect through the WhatsApp Sales Assistant

  • Your WhatsApp phone number, profile name and the messages, images and buttons you send in the chat.
  • Order details you give us: name, delivery address, pincode, phone number and the products you choose.
  • Payment status from the payment gateway (paid, failed, refunded). We never see or store card numbers, UPI PINs or bank details.

2. How we use it

  • To reply to your questions, show products, take your order, send the payment link, and send order and shipping updates.
  • To let a person from the seller's team take over the chat when needed.
  • To fix problems and improve answer quality, using chat records for the seller concerned.

We do not sell personal data, share it for advertising, or send marketing messages without your consent. You can stop marketing messages at any time by replying STOP.

3. Who processes it on our behalf

  • Meta Platforms (WhatsApp Business Platform) — delivers the messages.
  • Shopify — the seller's store, where products and orders are kept.
  • Razorpay (or the seller's payment gateway) — processes payments.
  • Anthropic (Claude AI) — generates replies from the chat and the seller's catalogue. Chat content is sent only to produce the reply.
  • Cloudflare — hosts our service and stores chat state.

Each provider handles the data under its own terms and only for the purpose above. Some of these providers may process data outside India.

4. Sellers using the service

When a seller uses the WhatsApp Sales Assistant, the seller decides why the data is collected and we process it on the seller's behalf. Data from one seller's customers is used only for that seller and is never shared with another seller. Sellers can ask us to export or delete their data at any time, and it is deleted when they stop using the service.

5. How long we keep it

  • Chat records: up to 12 months, then deleted.
  • Order and invoice records: as long as Indian tax law requires.

6. Your rights and deleting your data

Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your personal data, and withdraw consent. To delete your WhatsApp chat data, either:

  • send DELETE MY DATA in the WhatsApp chat, or
  • email shubha@mayalokamedia.com with your WhatsApp number, or message us on WhatsApp at +91 93800 53551.

We confirm and complete deletion within 30 days, except records we must keep by law.

7. Security

Data is sent over encrypted connections, access is limited to people who need it, and access keys are stored as secrets, never in code.

8. Our websites

mayalokamedia.com does not use advertising trackers. Our hosting provider keeps standard security logs.

9. Contact and grievances

Grievance officer: Shubha K, Maya Loka Media, 07, Vajra, Saroja Layout, Srinagara, Mysuru, Karnataka 570008, India. Email shubha@mayalokamedia.com. We reply within 7 days.

10. Changes

We will update the date above when this policy changes. Significant changes will be announced on this page.